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How Social Media Benefits the Entire Company
Join Dr. Natalie Petouhoff for a 3-part mini series designed to help you prove how social media can affect the bottom line today - and...
 
Uploaded: December 31, 1969 at 4:59 pm
Author: salesforce
 
Length: 05:11
Rating: 5.0
Views: 5123
 
Tags: Social customer service  Cloud2  css  Social media monitoring  Service Cloud  customer service  call center  social media  Social CRM  Social Media ROI  smroi  measurement  self-service  call deflection  CRM  Twitter  Facebook  salesforce  salesforce.com  cloud computing  help desk software  call center software  customer service software  knowledge management software  help desk solutions  call  center  management customer  support  software self  service  Social enterprise  
 
How Social Customer Service is Changing the Culture at Comcast
Kip Wetzel, Sr. Director Social Media Servicing & Strategy, Comcast joins (R)evolution to share Comcast's vision for service and why customer service becomes a key...
 
Uploaded: December 31, 1969 at 4:59 pm
Author: BrianSolisTV
 
Length: 13:27
Rating: 5.0
Views: 2556
 
Tags: brian solis  revolution  kip wetzel  comcast  accenture  salesforce  dreamforce  conference  business  management  advertising  social media  new media  entrepreneur  communications  executive  author  
 
Turn & Burn- Social Customer Service for Restaurants
This episode's panel of top experts get down to the nitty gritty of how companies handle Customer relations via social media platforms, from managing negative...
 
Uploaded: December 31, 1969 at 4:59 pm
Author: digitalcocotv
 
Length: 15:01
Rating: 4.8461537
Views: 9363
 
Tags: digitalcoco  Paul Barron  Jeffrey Kingman  Marsha Collier  Lou Imbriano  Social Media  Customer Service  Restaurants  custserv  
 
Social Media Listening and Engagement: Customer Service
Radian6, a social media listening and social media engagement platform, enables customer service teams and organizations to harness the power of social media and the...
 
Uploaded: December 31, 1969 at 4:59 pm
Author: radian6
 
Length: 01:21
Rating: 5.0
Views: 631
 
Tags: social media  social media listening  social media engagement  listening  engagement  social web  customer service  community  community management  marketing  customer support  online marketing  digital marketing  Radian6  social enterprise  
 
How to Measure Social Media ROI
salesforce.com Learn how to calculate the return on investment for your social customer service strategy. Join Dr. Natalie Petouhoff for a 3-part mini series designed...
 
Uploaded: December 31, 1969 at 4:59 pm
Author: salesforce
 
Length: 06:20
Rating: 5.0
Views: 11259
 
Tags: Social Media ROI  Social media monitoring  Service Cloud  customer service  call center  social media  Social CRM  smroi  measurement  self-service  call deflection  CRM  Twitter  Facebook  salesforce  salesforce.com  cloud computing  help desk software  call center software  customer service software  knowledge management software  help desk solutions  call  center  management customer  support  software self  service  Social enterprise  
 
How Social and Mobile are Changing the Face of Customer Service
James Norwood, KANA CMO In this session James Norwood, KANA CMO will talk about how Adaptive Case Management, Social and Mobile are changing the face...
 
Uploaded: December 31, 1969 at 4:59 pm
Author: delphigroup
 
Length: 32:47
Rating: N/A
Views: 10592
 
Tags: KANA  James Norwood  Customer Service  Social Media  Mobile  ACM  Cloud  Big Data  
 
GE Capital uses Salesforce.com to build a Social Enterprise
Salesforce.com CEO Marc Benioff discusses leveraging social media to increase the value of customer service for businesses and customers. GE Capital CIO Sigal Zarmi shares...
 
Uploaded: December 31, 1969 at 4:59 pm
Author: salesforce
 
Length: 05:21
Rating: 5.0
Views: 4679
 
Tags: Salesforce.com  GE Capital  Sigal Zarmi  Social Enteprise  Enterprise Cloud Computing  Social Customer Service  
 
Frank Eliason on the Social Business and Customer Service
Brian Solis talks with Frank Eliason, the SVP of Social for Citi. Special thanks to The Mandalay Bay in Las Vegas for allowing us to...
 
Uploaded: December 31, 1969 at 4:59 pm
Author: BrianSolisTV
 
Length: 12:16
Rating: 5.0
Views: 2448
 
Tags: revolution  brian solis  frank eliason  citi  banking  social media  pr  business  author  interview  strategy  marketing  advertising  economic  
 
Radian6 Product Demo
www.salesforce.com Salesforce Radian6 is the world's leading social media monitoring, analysis and engagement platform. Companies can use Radian6 to power their social media strategy. It...
 
Uploaded: December 31, 1969 at 4:59 pm
Author: salesforce
 
Length: 02:30
Rating: 4.783784
Views: 34061
 
Tags: Social Media  Radian6  Salesforce.com  salesforce  social media monitoring  social media monitoring tools  social media strategy  social media marketing  social pipeline  social customer service  social conversation monitoring  engagement platform  social conversations  social enterprise  CRM  
 
New Era: Customer Relationships with Lithium Social CRM Software
Learn more about Lithium's Social CRM Software: bit.ly Lithium Social CRM allows businesses to proactively build stronger, deeper customer relationships by integrating social customer conversations...
 
Uploaded: December 31, 1969 at 4:59 pm
Author: InSocialCRM
 
Length: 04:26
Rating: 5.0
Views: 10022
 
Tags: lithium  social  media  technologies  crm  brand  nation  community  management  online  software  strategies  strategy  advocacy  customer  loyalty  marketing  experience  
 


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